TED COHN is one of the
country’s leading consultants on closely-held companies.
Combining a B.A. from Harvard with an M.A. in psychology
from Columbia, he was a director of a children’s camp, an
executive in a family steel business, managing partner of a
regional CPA firm, and has consulted with hundreds of
companies on strategy, marketing, succession, financial
planning, personnel and compensation.
As a speaker and writer he has produced over 20 books and
tapes, 400 articles, and has presented about 1,000 speeches
and seminars to trade associations and professional groups
from A to Y – American Management Associations to Young
Concerned with supporting managers who want to work at
higher levels of accountability and objectivity, Ted has
initiated and served on many advisory committees and boards
of directors of private and public companies.
Currently, he helps companies in these continuing
relationships to focus on their unique human resource and
marketing capabilities – the essence of the WAYMISH story.
CHRIS CONSIDINE Armed with a finance and marketing degree from USC. Chris followed his passion to excel in the highly charged customer service environment of some of L.A.’s top restaurants for eight years. In the 1980s, he brought this expertise into a new work partnership with a great salesman, speaker, storyteller…and father, Ray Considine.
For more than 20 years, Chris ran the business side of Considine and Associates. As an audio-visual producer and photographer, he also developed creative, exciting visual presentations for corporations and associations throughout the world. Chris’ imagination and execution shine through his photographic work for clients such as Disney, Teledyne, Direct TV, US Life, and his award winning photography has even graced Oscar posters.
Since Ray’s death, Chris has resurrected the WAYMISH message by creating a new video training package with CRM Learning, and updating the WAYMISH book with Ted Cohn. He recently brought in Lee Tomlinson to present the WAYMISH message to new audiences and
contribute three chapters to the WAYMISH book, ensuring that Ray’s WAYMISH legacy remains relevant in today’s fast-changing world of business and customer service.
LEE TOMLINSON,a contributing author, is a man on a mission to help companies make more money by dramatically improving their customer service — and to make the world a kinder, gentler place for consumers.
As the “new face” of the WAYMISH movement, Lee is honored to follow in the footsteps of his mentor, friend and customer service pioneer, WAYMISH creator Ray Considine, and his partner Ted Cohn. Lee passionately believes that the single greatest predictor of corporate financial success is the way companies serve their customers AND their employees.
For the past 35 years, Lee has served companies such as GM, Blockbuster, Comcast Cable, the San Diego Zoo, The American Film Institute and The U.S. Olympic Committee. Lee is the kind of inspirational leader who not only moves his audiences, but also turns that inspiration into lifelong business-enhancing performance.