||Lee Tomlinson is a man on a mission to help companies
make more money by dramatically improving their customer service —
and to make the world a kinder, gentler place for consumers.
“new face” of the WAYMISH movement, Lee is honored to follow
in the footsteps of his mentor, friend and customer service pioneer,
WAYMISH creator Ray Considine, and his partner Ted Cohn.
Lee passionately believes that the single greatest predictor of
corporate financial success is the way companies serve their customers
AND their employees.
For the past 35 years, Lee has served companies
such as GM, Blockbuster, Comcast Cable, the San Diego Zoo, The
American Film Institute and The U.S. Olympic Committee. Lee is the
kind of inspirational leader who not only moves his audiences, but also
turns that inspiration into lifelong business-enhancing performance.
||RAY CONSIDINE was a respected national and international speaker
on Sales and Customer Service. Many of his clients described him as
the “Dean of Sales Trainers” and “a salesman’s salesman.”
Ray dove into the heart of all issues with a let's fix-it,
nonacademic approach. He never met a podium that could keep him away
from his audiences. He walked the aisles, remembered names, and
interacted as much as possible with the people he addressed..
Attendees from the many industries he spoke to immediately felt that
he was “one of them.” His decades of hands-on sales experience with
major corporations and international associations made his
presentations unique, entertaining, and practical.
Considine was a truly gifted Irish storyteller – who guaranteed that
each and every audience not only learned, but laughed and remembered
the lessons, word pictures and images he used long after the meeting
concluded. He was a master speaker and trainer up until the very
moment of his sudden death in 2005.
||TED COHN is one of the
country’s leading consultants on closely-held companies.
Combining a B.A. from Harvard with an M.A. in psychology
from Columbia, he was a director of a children’s camp, an
executive in a family steel business, managing partner of a
regional CPA firm, and has consulted with hundreds of
companies on strategy, marketing, succession, financial
planning, personnel and compensation.
As a speaker and writer he has produced over 20 books and
tapes, 400 articles, and has presented about 1,000 speeches
and seminars to trade associations and professional groups
from A to Y – American Management Associations to Young
Concerned with supporting managers who want to work at
higher levels of accountability and objectivity, Ted has
initiated and served on many advisory committees and boards
of directors of private and public companies.
Currently, he helps companies in these continuing
relationships to focus on their unique human resource and
marketing capabilities – the essence of the WAYMISH story.
Ted can be reached at 923 Fifth Avenue (4A), New York, NY
10021-2649. Phone and fax: (212) 517-6671 and email: